Komatsu CARE

Komatsu CARE

Komatsu CARE keeps your new Komatsu Tier 4 Interim equipment up and running—while keeping your cost of ownership down.

When you own and operate a piece of Komatsu Tier 4 interim construction equipment, you get more than a high-tech, hard-working, EPA-compliant machine. You also get a strong commitment from Komatsu and Komatsu Southwest to deliver an ownership experience that’s second to none.

We call it Komatsu CARE — a complete service and advanced product support solution that Komatsu and Komatsu Southwest provide to you throughout the entire lifecycle of the machine.

Komatsu CARE features our exclusive new complimentary scheduled maintenance program: Every Komatsu Tier 4 Interim construction equipment machine comes standard with Komatsu CARE complimentary factory scheduled maintenance for the first 3 years/2,000 hours. Complimentary Komatsu Diesel Particulate Filter exchange is also included.

An industry exclusive, with exclusive benefits.

Komatsu is the first construction equipment manufacturer offering this kind of complimentary maintenance program that adds value to your Tier 4 equipment investment. You can count on Komatsu CARE to:

  • Lower your cost of ownership
  • Improve equipment uptime and reliability
  • Protect the value of your capital investment
  • Ensure that proper maintenance is performed by factory-certified technicians with OEM parts
  • Increase resale value with detailed maintenance records and transferable program benefits

Every new Komatsu Tier 4 interim construction machine is covered.

The Komatsu CARE program covers all new Komatsu Tier 4 interim construction equipment, whether rented, leased or purchased. For the first 3 years or 2,000 hours, whichever occurs first, you’ll receive:

  • Regular service at 500, 1,000, 1,500 and 2,000-hour intervals
  • 50-point inspection by factory-trained technician at each scheduled interval
  • Technician labor
  • Fluids, oils, coolant, filters and parts*
  • Technician travel to and from your equipment location

Service will be performed by Komatsu Southwest and only Komatsu genuine fluids and filters will be used.

Komatsu CARE services are available from every Komatsu Distributor in the US and Canada.

* Coolant at 24 months (if not expired by hours), belts, valve adjustments and accumulators are not covered under this program.

Complimentary Komatsu Diesel Particulate Filter exchange also included.

Komatsu Tier 4 interim construction equipment also comes with 2 complimentary KDPF exchange units for the first 5 years—no hour limit.

  • Exchanges can occur at regular planned service intervals or at 2 unplanned times (pre-authorization required)
  • Lowers your cost of ownership
  • No waiting for cleaning means increased uptime
  • Removal and Installation will be performed by a factory certified technician (at customer expense) to ensure the work is done to OEM standards

Coast-to-coast 24/7/365 Komatsu parts support.

Because downtime can be costly, Komatsu makes sure that the parts you need are ready when you need them; with the same Komatsu quality and fit as the original. Komatsu, along with its distribution network has parts strategically located throughout North America to ensure superior parts availability, to keep your Komatsu machine up and running.

  • Komatsu America has nine Parts Distribution Centers strategically located throughout North America
  • Komatsu America’s Parts distribution network is accessible 24/7/365 to fulfill your parts needs
  • Komatsu has a distributor network of nearly 300 locations across North America
  • Online parts ordering available through Komatsu eParts Central, 24/7/365.

Komatsu offers a full line of factory Reman products with same-as-new warranties at a significant cost reduction:

  • Complete Engine Assembly’s
  • Transmissions
  • Torque converters
  • Hydraulic components
  • Starters, Alternators, turbochargers, circuit boards, etc.